Online Store - Frequently Asked Questions

What's my user name?

• If you have an account but cannot remember your user name, it is your account number + first initial + last name.

How do I reset my password?

• On the "Sign In" page, click the link titled "Forgot your password?" and follow the prompts to reset your password.

How do I unlock my account?

• If you have 9 failed login attempts within 10 minutes, your account will be locked. It will unlock automatically after 30 minutes.

Where can I see orders I've placed recently?

1. Go to the "Your Account" menu and then click "Review Orders". Regardless of how the order was placed it will appear on this screen as soon as it's entered.

I don’t see transfer items on my “Order Confirmation” page but I know I ordered them. What happened?

• While the “Order Confirmation” page does not contain transfer items, the items are on the order. We will add this feature as soon as it’s available.

Will backorders be visible online?

• Yes, all order types will be visible on the “Review Orders” page.

Will rebate price show up in order history?

• Rebate prices appears on the “Order Confirmation” and “Review Orders” pages.
  

Does contract price show up in GIP price?

• Yes, contract prices are visible online.
  

Can I order items from an order form online?

• If an order form is required, you will not receive the promotional price or deal if the order is placed online. Please complete the form and send it to the Customer Service Department as usual.
  

Is there a cap on the number of shopping lists that can be setup?

• There is no limit to how many lists you can create.
  

Can I access the online store from my mobile device or Apple computers?

• Yes, the online store can be viewed on all browsers although the display may differ slightly.

Can I search by partial UPC?

• Yes. Simply place an asterisk before and after the numbers you've entered in the search box.