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Online Store - Frequently Asked Questions

What's my user name?

  • If you have an account but cannot remember your user name, it is your account number + first initial + last name.


How do I reset my password?

  • On the "Sign In" page, click the link titled "Forgot your password?" and follow the prompts to reset your password.


How do I unlock my account?

  • If you have 9 failed login attempts within 10 minutes, your account will be locked. It will unlock automatically after 30 minutes.


Where can I see orders I've placed recently?

  1. Go to the "Your Account" menu and then click "Review Orders". Regardless of how the order was placed it will appear on this screen as soon as it's entered.


I don’t see transfer items on my “Order Confirmation” page but I know I ordered them. What happened?

  • While the “Order Confirmation” page does not contain transfer items, the items are on the order. We will add this feature as soon as it’s available.


Will backorders be visible online?

  • Yes, all order types will be visible on the “Review Orders” page.


Will rebate price show up in order history?

  • Rebate prices appears on the “Order Confirmation” and “Review Orders” pages.


Does contract price show up in GIP price?

  • Yes, contract prices are visible online.


Can I place an order online for items on a promotion form?

  • If an order form is required (this will be noted at the bottom of the form), you will not receive the promotional price or deal if the order is placed online. Please complete the form and send it to the Customer Service Department as usual.


Can I access the online store from my mobile device or Apple computers?

  • Yes, the online store can be viewed on all browsers although the display may differ slightly.


Can I search by partial UPC?

  • Yes. Simply place an asterisk before and after the numbers you've entered in the search box.


How do I navigate the shopping cart?

  • We know the shopping cart has a lot of different buttons which can be confusing. Here is a breakdown of each one and what it does:

    1. Update: This allows you to save any changes to quantities you may have made (Note: this will not remove items from your cart)

    2. Delete: Use this is you've selected an item (or items) for removal from your cart

    3. Clear: This will remove all of the contents from your cart

    4. Creat Shopping List: Use this feature to copy all of your shopping cart items into a custom list that you can save and reference at any time in the future. This is very helpful for recurring orders.

    5. Checkout: All done shopping? Just click checkout to finallize your order!

Is there a cap on the number of shopping lists that can be setup?

  • There is no limit to how many lists you can create.


How can I improve my search results?

  • offers several ways to find the products that you need. One way is to search by category or brand. After you click on these options you'll be brought to a page listing your first set of options. Once you've made your first selection, let's pretend we chose "Apparel" from the "Category" option, you can then continue to further refine your results use the "Search within results" button found just below the search bar. Type in something like "backpack", for example, and that will show you only items matching that description. You can then continue to refine until you've found what you need!
  • Another option is to simply use the search bar to find items using a full or partial description, UPC or item number.
  • As you search you will also see options populate in the menu on the left side of your screen. You can choose from the options listed here to help refine your search as well.