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Ordering Info

Toll Free Order Lines:


West Support Center
Phone Orders: 800.323.2963

Fax Orders: 800.270.3176

Hours of Operation:

Monday — Friday, 7:00am — 5:00pm PST

Central Support Center
Phone Orders: 800.733.7115

Fax Orders: 800.700.4152

Hours of Operation:

Monday — Friday, 8:30am — 5:00pm CST

Order Placement : Orders may be placed by phone, fax, e-mail, and several electronic methods. You may also order through our online shopping site (registration is required; please contact Customer Service to obtain a username and password).

Multiple electronic order formats are accepted, such as:

  • Excel (XLS) files
  • Text (TXT) files
  • EDI (Electronic Data Interchange)
  • Handheld Devices

To request EDI setup, please download and complete our EDI Manual. Our EDI Manual outlines the testing and setup process, and is required to initiate a testing request.

Ordering Deadline: Orders are due by the times listed below according to delivery warehouse. Orders placed after these times may not be processed in time for next day delivery however, we will do our best to accommodate should an urgent situation arise.

Warehouse Order Deadline
UPS 10:00 (Local Time)
Boise — Transfer Items 10:00am PST
Boise — Local Items 10:00am PST
Fife — Night Runs 11:00am PST
Fife 3:00pm PST
Clackamas 1:00pm PST
Denver 2:00pm PST
Stockton 3:00pm PST
Whittier - AZ Accounts 2:00pm PST
Whittier - CA Accounts 3:00pm PST
New Hope 3:00pm CST
Hanover Park 3:00pm CST
Springfield 3:00pm CST
Des Moines 3:00pm CST

Customer Will-Call: Minimum order amount for will-call is $200.00. Customers may pick up orders at any warehouse. We require 24-hour notice for pick-up. Our customer will-call hours are as follows (by warehouse):

Warehouse Will-Call Hours
Boise 9:00am — 5:00pm MST
Fife 8:00am — 4:30pm PST
Clackamas 8:00am — 5:00pm PST
Denver 8:00am — 4:00pm MST
Stockton 8:00am — 5:00PM PST
Whittier 9:00am — 4:00pm PST
New Hope 9:00am — 4:00pm CST

Minimum Delivery: The required minimum order amount for free delivery is listed below. This amount is after any promotions and/or discounts have been applied. Any order below the $500 amount will be subject to a $50.00 delivery charge. All orders are subject to a delivery charge. *

Warehouse Minimum
Boise $500
Fife $500
Clackamas $500
Denver $500
Stockton $500
Whittier $500
New Hope $500
Springfield $500
Des Moines $500
* Fuel Surcharge Program

UPS/LTL Shipments:
Orders outside of normal Animal Supply Company delivery areas are subject to additional freight costs. The LTL Freight Policy is below:

Order Size:
Customer Pays (Flat Fee):
$1 — $500 $200
$501 — $1500 $125
$1501+ No Charge

Damages must be noted on the carrier's Bill of Lading with the driver signature. The "shrink wrap intact" box should be checked. Please provide a copy of the Bill of Lading to Animal Supply with any damages being claimed. Raw/frozen products may not be shipped via LTL.

Account Terms: An account will be established only after a customer properly completes and signs a New Customer Agreement. Animal Supply Company will establish payment terms and a maximum dollar credit limit. The customer must comply with these terms at all times. If terms are exceeded for any reason no further sales will be allowed until payment is received, bringing the account within approved terms.

Past Due Accounts: All past due accounts are subject to a 1½% finance charge (18% annually) on unpaid balances over terms. The customer shall also pay all costs of collection including fees from collection agents, attorney fees, and court costs.

Prices: All prices are subject to change without notice.

Who Can Buy: We are wholesale only. To be eligible to buy at Animal Supply Company you must meet the following requirements:

    • Have a place of business other than your home
    • Have a state tax resale number or certificate
    • Be in the business of reselling product

Returns & Credit Policy

To receive credit for returns or authorized adjustments, please review the procedures outlined below:

    • Inspect all products upon receipt of your delivery from Animal Supply Company Damages, shortages, or mis-picked items should promptly be reported to your Customer Service rep by phone, email or fax.
    • A Returned Goods Authorization (RGA) will be generated authorizing our driver to pickup damaged product on your next scheduled delivery date.
    • Once product has been picked up and returned to our warehouse for inspection, approved credits will be issued and mailed to you within 7 days.
    • Credit memos can be used to pay any open invoice, just note the number on the invoice being paid. A properly issued credit memo is required prior to deducting from invoice.
    • To avoid the need to return product that is mis-ordered, be sure to review all order acknowledgements for accuracy
      and completeness.
    • Please have the item number, invoice or order number, and the date of the delivery available when you call. This will assure the RGA is issued as quickly and as easily as possible.

Consumer Returns: A credit will be issued to your account for consumer returns that are properly documented as explained
on the Consumer Returns Form. This form should only be used for products returned to you by the consumer.

Drop Ship Return and Discrepancy Policy:

    • Report any discrepancies in drop shipments to Animal Supply Company within 48 hours of receipt of product. Due to manufacturer policies, Animal Supply Company cannot accept any claims 48 hours after receipt of drop ship loads.
    • Include the bill of lading and shipping documents signed by the truck driver indicating discrepancies, damages,
      or mis-picked product.
    • Report any hidden damage to the manufacturer representative directly.

Less than Truckload (LTL) Discrepancies: Inspect all less-than-truckload (LTL) for discrepancies on orders delivered via Common Carrier as these need to be reported within 72 hours, or 3 business days, of receipt of product. Damages must be immediately noted on the LTL Carrier’s Bill Of Lading (BOL) with the driver and store representative signatures. Be sure to verify and note that the “shrink wrap intact” box on the LTL BOL is properly marked.

Coupons: Animal Supply Company will redeem coupons only for the manufacturers we represent and only for face value. We reserve the right to deny credit upon reconciliation of the contents of the envelope. The following procedures must be followed to receive coupon credit or free product:

    • Check each Coupon/Voucher/Frequent Buyer Card for expiration date. Any Coupon/Voucher/Frequent Buyer Card that is expired more than 30 days at the date you submit will not be accepted by ASC for processing and will be returned to you.
    • Complete all requested information on each Coupon/Voucher/Frequent Buyer Card.
    • Coupons/Vouchers/Frequent Buyer Cards must correspond to products purchased within the last 12 months from ASC, and quantity purchased in the last 12 months must be equal or greater than the number of quantity being submitted for reimbursement.
    • Print or stamp the name of your store on each Coupon/Voucher/Frequent Buyer Card.
    • Sort and group the same Coupons/Vouchers/Frequent Buyer Cards together and list the quantities in the area provided.
    • Fill out the requested information on this envelope. Please make sure that the store name is printed or stamped and the name of the person preparing this claim is included.
    • Place all Coupons/Vouchers/Frequent Buyer Cards in this envelope & seal.

We encourage you to send Coupons & Vouchers directly to the Manufacturer for Reimbursement. The address should be clearly listed on the Coupon or Voucher. We cannot honor any Nutro “Dollar Off” coupons. Please send them directly to the Nutro Coupon Processing Center.

Animal Supply Company can only process Coupons and Vouchers that state: “Return to Your Distributor for Reimbursement”. Animal Supply Company reserves the right to deny issuing any form of reimbursement upon reconciliation of the contents of this envelope.