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Recall Information

The following manufacturers have current recalls in effect. Please click on the links to access forms and information.

Natura Recall Update - 6.18.13

Natura Pet is announcing that they have made the voluntary decision to recall all Innova, California Natural, EVO, Healthwise, Mother Nature and Karma dry food, treats, biscuits, and healthbars with expiration dates prior to June 10th, 2014. Wet products and other P&G Pet Care brands are not impacted by this action. Click here to download the official statement.

Click here to download the list of affected Animal Supply Co. item numbers.
Click here to download information from Inmar on the Retail Retrieval Process.
Click here to download the Consumer Return form.

Natura Recall Summary and Info. Flyer - 5.1.13

Natura has summarized the past couple of months of recall information. Click here to down load a PDF. They have also included an informational flyer about the company. Click here to download the info flyer.

 

Stop Sale on 2 SKUs of Great Life Foods - 5.1.13

Great Life has issued a stop sale on 2 of it's SKUs due to a strange smell. Great Life Grain Free Buffalo and Dr. E's Grain Free Buffalo. The product has been tested and proven free of Salmonella or other toxins. They are working to determine the source of the smell.

Click here for letter from Great Life.

 

Natura Pet Update - 4.29.13

P&G has announced a third wave of the Natura recall. The expanded recall includes all dry dog, cat and ferret food, EVO dog treats and all cat treats with an expiration date on or before 03/24/2014. All Mother Nature branded product, all brands canned product, and all brands dog biscuits and health bars, are not a part of this voluntary recall. Any effected product should be removed from shelves and quarantined. Please fill out and sign the Retailer Retreiver Tracker and send back to returns@animalsupply.com. As always, Animal Supply Co. will work with our retailers to assure that the product return process is as straightforward and efficient as possible.

Click here for Updated Natura Retreiver Tracker.

Click here for updated letter from Natura.

Click here for updated (4.29.13) Voluntary Recall Product Consumer Return - Process & Form For Retailers from Natura.

 

Natura Pet Update - 4.11.13

Natura Pet has updated the product grid detailing affected SKUs from the recent recall. The products listed below were included in our originalcommunication, but these specific sizes/skus were accidentally omitted. For clarity, the following
sizes are also part of the recall:

Item #
Item Description
Expiration Date
5123219 Inn LG Bite Dog 15# 1/7/2014

Click here for letter from Animal Supply Co.

Click here for updated letter from Natura.

 

Bravo! - 4.3.2013

Bravo! is voluntarily recalling three of it's raw frozen food diet products for dogs and cats due to possible risk of Salmonella. No other Bravo! products are affected.

Please click here for the Bravo! press release.
Please click here for the Bravo! Confirmation of Disposal or Product Return form for Retailers.
Please click here for the Bravo! Confirmation of Disposal and Refund Claim form for Pet Owners.

Item #
Item Description
Best Buy Date
6214050
BRAVO RAW Bal Chic Chub 5#
3/6/15 & 3/12/15
6211028
BRAVO RAW BLND Chic Chub 2#
3/21/15
6515089 BRAVO RAW BLND BF Burger 5# 3/21/15 & 3/22/15

 

Natura Pet Expanded Recall - 3.29.13

Natura Pet has expanded their voluntary recall on specific California Natural, Innova, EVO, and Healthwise dry dog, cat and ferret SKUs.

Click here for letter from Animal Supply Co.

Click here for letter with impacted SKUs & Lot codes from Natura

Click here to download the Recall Retail Retriever Tracker
(to utilize writable feature in PDF, open with Acrobat Reader)

 

Natura Pet - 3.18.2013 (Updated 3.22.13)

Natura Pet is voluntarily recalling specific California Natural, Innova, EVO, and Healthwise dry dog, cat, and ferret SKUs as a precautionary measure due to potential Salmonella contamination. No Karma, Mother Nature, wet or treat products are included in this recall. No illnesses have been reported from the recalled product and no other P&G Pet Care brands are impacted by this recall.

We were alerted to a single case of Salmonella in a 2.2lb package of EVO Turkey & Chicken Cat Food. We are taking the precautionary measure to voluntarily recall the entire production window that was produced from December 17-January 2. We believe this action is consistent with our ongoing commitment to product quality and animal and human safety.

Impacted SKUs have expiration dates of December 17, 2013 to January 2, 2014.

Please click here for the Natura Pet Customer Letter and product list.

Please remove the items from your shelves and secure in an isolated location. We will have additional information on what to do with the affected product later today!

Click here for a list of affected products with Animal Supply. Co. items numbers.

 

Bravo! - 3.13.2013

Bravo! is voluntarilly recalling its 2lb. Chicken Blend chub due to possible risk of Salmonella. No other Bravo! products are affected.

Please click here for the Bravo! press release and claim form.

The following item should be removed from shelves and sent back to Animal Supply Co. for credit.

Item #
Item Description
Lot Code/Best Buy Date
6211028
BRAVO RAW Orig Chic Chub 2#
Best By 06/12/14

 

Jones Natural Chews - 3.5.2013

Jones Natural Chews is voluntarilly recaling Jones Natural Chews Woofers (beef patties) due to possible risk of Salmonella. No other Jones Natural Chews products are affected.

Please click here for Jones Natural Chews press release.

The following items should be removed from shelves and sent back to Animal Supply Co. for credit.

Item #
Item Description
Lot Code/Best Buy Date
6008190
Jones Woofers BF Patties 2pk
LOT CODE 2962ASC Best By 10/22/15
6003183
Jones Woofers BF Patties SW
LOT CODE 2962ASC Best By 10/22/15

 

The Honest Kitchen - 2.21.2013

The Honest Kitchen is voluntarily recalling five Lots of our Verve, Zeal and Thrive pet food products produced between August and November 2012 and sold nationwide in the US and Canada via retail stores, mail order and online after August 2012 because they have the potential to be contaminated with Salmonella. No other Honest Kitchen batches, production dates or products are affected.

Please click here for The Honest Kitchen letter to retailers which includes instructions as to what to do with the recalled product.

Click here to download the Reimbursement Form.

Item #
Item Description
3000895 HK DHY Verve BF Dog 4#
3000178 HK DHY Verve BF Dog 10#
3000826 HK DHY GF Thrive Dog Samples 1oz
3001922 HK Zeal GF Fish Diet 4#
3001908 HK Zeal GF Fish Diet 10#

 

BIXBI Pet- 2.20.2013

Voluntary Recall - BIXBI Branded Jerkey Products

This voluntary recall is a precaution being initiated because Salmonella was found in the facility where some BIXBI products were produced. We are pleased that no BIXBI products tested positive for Salmonella, but feel the need to exercise caution as the safety of pets and their owners is our primary concern. "Best Buy" date ranges are April 20, 2014 through October 3, 2014.
No other BIXBI products are affected.

The following items should be removed from shelves and sent back to Animal Supply Co. for credit.

Item #
Item Description Lot/Best Buy Date
7018007 Bixbi Skin Coat Chic JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018021 Bixbi Skin Coat BF JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018045 Bixbi Skin Coat Lamb JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018069 Bixbi Skin Coat Pork JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018083 Bixbi Hip JNT Chic JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018106 Bixbi Hip JNT BF Liv JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018120 Bixbi Hip JNT Lamb JRK Dog 5z Lot # 04202014 DEN-10032014 DEN
7018144 Bixbi Hip JNT Pork JRK Dog 5z Lot # 04202014 DEN-10032014 DEN

Click here for the BIXBI Pet Letter to Retailers.

Click here to download the Letter to Consumers.

 

Nature's Variety - 2.15.2013

Voluntary Recall - Instinct Raw Organic Chicken Formula Patties and Medallions

At Nature’s Variety, we make every effort to ensure that all of our products meet the highest quality standards. We’ve discovered that there is a possibility that pieces of clear plastic may be found in some bags of Instinct Raw Organic Chicken Medallions and Patties with a “Best if Used By” date of 10/04/13. Out of an abundance of caution, we are choosing to voluntarily recall these products. There have been no reports of harm to any pets. There are no other date codes or Instinct Raw products impacted by this action.

The following items should be removed from shelves, destroyed and the Certificate of Destruction sent back to Animal Supply Co. for credit.

Item #
Item Description
17089 Instinct Raw Organic Chicken Formula Medallions 3lb.
17087 Instinct Raw Organic Chicken Formula Patties 6lb.

Click here to download the Certificate of Destruction form in PDF.

Please click here for the Nature's Variety Press Release.

Please click here for the Nature's Variety Letter to Retailers.

 

IMS Trading Corp. - Cadet 1.16.2013

Voluntary Recall - Cadet Chicken Jerkey Treats

IMS Trading Corp today announced it is voluntarily withdrawing its Cadet Brand Chicken Jerky Treat products sold in the United States until further notice.

The Company is taking this action after learning this week that the New York State Department of Agriculture & Markets (NYSDAM) found trace amounts of antibiotic residue in samples of Cadet brand Chicken Jerky Treat products. These antibiotics are approved for use in poultry in China and other major countries, including European Union member states, but are not among those approved in the U.S. Cadet Brand Chicken Jerky Treat products are safe to feed as directed and have not been linked to ANY illnesses in dogs or humans. However, due to regulatory inconsistencies among countries, the presence of antibiotic residue is technically considered an adulteration in the United States.

At first, New York State authorities requested that IMS Trading Corp remove Cadet Brand Chicken Jerky treats from retail locations only in the state of New York. We have decided to expand this and conduct a voluntary withdrawal of these chicken treat products nationwide.

A double testing program is being established to check for these antibiotics in China (point of origin) and the United States before we consider to sell these products in the future. Testing will be based on a scientifically sound statistical sampling program.

There is no indication that the trace amounts of antibiotic residue are linked to the FDA's ongoing investigation of chicken jerky products. The trace amounts of antibiotic residue (in the parts-per-billion range) do not pose a health or pet safety risk.

Please click here for the IMS Pet Official Notice.

The following items should be removed from shelves/warehouses and returned to Animal Supply Co. We will issue credit for all returned items.

Item #
Item Description
13128 IMS Cadet Chic BRST Strip 2#
3014178 IMS SWT Pot Chic Wraps 2#
3014444 IMS Chic W Bisc Twist Tub 16z
3014468 IMS SWT Pot Chic Wraps Tub 1#
3014680 IMS SWT Pot Chic Wraps 1#
3014703 IMS Chic BRST Pouch 16z
3014826 IMS Chic Jerky Chips Pouch 10z
3073304 IMS Pork Chic Triple Chew 6pk
3014741 IMS Chic BRST Jar 20z
3073359 IMS Stuffed Mini Bone Chic
3074615 IMS Chic Sausage 8z

Click here to download the item credit claim form in PDF.

Click here to download the item credit claim form in Excel.