Connect FAQs

If you're not selling online, you should be.

eCommerce sales of pet consumables have grown an incredible 53% while total growth in pet consumables stands at 5%.* That means online sales are growing 10x faster compared to total growth of the category.

*Nielson, between June 2017 and June 2019

Have questions? Check out these FAQs

Why should I use Animal Supply Connect?

If you sell online, or are considering doing so, Animal Supply Connect provides the solution you need to fulfill and deliver products from your online store to pet shoppers’ front doors within 2 business days. With Connect you gain an instant competitive edge in the online marketplace.

Will using Animal Supply Connect mean fewer in-store visits by my customers?

Today’s pet shoppers enjoy both in-store and online shopping experiences. Animal Supply Connect is designed to help independent pet retailers meet the growing expectations of pet shoppers by giving you the opportunity to provide the online experience your shoppers want when they’re short on time. Connect is not meant to replace in-store experiences.

What if I don’t have an online storefront?

To utilize Connect, you must have an online storefront. If you don’t have one, you can check out one of our preferred eCommerce partners, Shopify, Big Commerce, or eTailPet to help you establish one. Building a website with one of these platforms allows for seamless integration with Connect.

How long does onboarding take?

Once your application has been accepted, typical onboarding takes between 3-4 weeks. More complex systems can take up to 4-6 weeks.

What does Animal Supply Connect cost me as a retailer?

With Connect, you pay only for the product(s), shipping and tax (if applicable).

How does shipping work?

Our nationwide network of distribution centers allows Connect to reach 99% of the U.S. population within 1-2 days. You determine what your customers pay for shipping.

Can I use my store’s branding on Connect packages?

Yes! The shipping label will have your store’s name and address and any other store information you would like specified. The packing slip will have the same details plus your logo.

What products can I offer through Animal Supply Connect?

Animal Supply Connect offers approximately 5,000 products for fulfillment. Onboarded retailers may update their current item selection through the Animal Supply Connect portal at any time. Our product catalog is constantly growing, and retailers are encouraged to check the portal for new items. The available products may be amended by Animal Supply at any time.

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