Animal Supply Connect:

The Delivery Pets Love

Deliver products from your online store to pet shoppers’ front doors

Introducing Animal Supply Connect

Animal Supply Connect is just one of the digital innovations Animal Supply offers to help you grow your business, save on costs, and continue to meet the changing expectations of pet shoppers.


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Focus on what you do best and leave the fulfillment and shipping to us! With Animal Supply Connect you can:


Compete Online

Meet the growing expectations of today’s pet shoppers by offering more online

Increase Sales

Create in-store and online experiences to grow sales

2-Day Shipping

Ship the products pet shoppers love within two business days

Have questions? Check out these FAQs


What is Animal Supply Connect?

Animal Supply Connect is just one of the digital innovations Animal Supply offers to help you grow your business, save on costs, and continue to meet the changing expectations of pet shoppers.

With Connect, you can:

  • Retain existing pet shoppers who prefer both in-store and online shopping
  • Win back customers who may have migrated to big online retailers
  • Meet pet shoppers’ desire to shop local, support small businesses and enjoy rapid delivery

How does Animal Supply Connect work?

With Animal Supply Connect, you focus on what you do best – selling product and leave the shipping to us! The process is simple:

  • Pet shoppers browse and purchase through your online store
  • Animal Supply receives the online order and delivers to your customers using smart logistics
  • Packages arrive, with your store name on the invoice, within two business days

What does Animal Supply Connect cost me as a retailer?

Although Connect has no setup fees, technical work may sometimes be needed to ensure system criteria are met. This cost would belong to you, as the retailer.

Retailers also pay for the cost of the item and for shipping to the consumer. However, the item prices and shipping costs passed on to the consumer are specified by you.

Why should I use Animal Supply Connect?

If you sell online, or are considering doing so, Animal Supply Connect can deliver products from your online store to pet shoppers’ front doors within 2 business days.

This innovative solution allows you to gain an instant competitive edge in the online marketplace and win back your pet shoppers who might be using other e-commerce solutions.

How do I become an Animal Supply Connect Retailer?

Due to the overwhelming interest in the program, we’re currently on a waitlist. You can secure your spot on the list by signing up here.

Will using Animal Supply Connect mean fewer in-store visits by my customers?

Today’s pet shoppers enjoy a blended shopping experience. Animal Supply Connect was designed to help independent pet retailers meet the growing expectations of pet shoppers by creating the online experience your customers want. Connect is not meant to replace in-store experiences, but to provide the online solution pet shoppers need when they are short on time.

How does shipping work?

Connect allows retailers to reach 99% of the U.S. population with 2-day delivery while taking advantage of ASC’s discounted shipping rates.

How can I offer a competitive price compared to large e-commerce websites?

Connect eliminates common overhead costs, which means retailers can offer an expended inventory while removing the cost of ordering, unloading, and housing product in their stores.  Eliminating these costs allows for a competitive edge on pricing.

How long does onboarding take?

Typical onboarding takes between 3-4 weeks. More complex systems can take up to 4-6 weeks.

Can I use my store’s branding on Connect packages?

Yes! With Connect, packages are branded for your store. The shipping label included with each shipment will reflect your store’s logo, name, address, and any other store information you would like specified.

Are there any eligibility requirements?

Although all interested retailers are invited to apply, we encourage the establishment of a web presence (either a website or a 3rd party commerce tool) prior to application.


What shipping costs are associated with Connect?

No, Connect has no hidden fees. Retailers pay the cost of the item and shipping. Item price and shipping cost to consumers is specified by the retailer.

Connect does not charge additional fees for standard packing materials.

What products can I offer through Animal Supply Connect?

Animal Supply Connect offers over 6,000 SKUs for fulfillment. Retailers may update their current item selection through the Animal Supply Connect portal at any time.

The available products may be amended by Animal Supply at any time.

What if I don't have an online storefront?

To utilize Connect, you must have an online storefront. You can get started with Shopify, a preferred eCommerce partner that seamlessly integrates with the Connect program. Learn more here.

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