Superior Ordering Experience

Our new, modern retail website makes shopping easier than ever before. And when you’re on-the-go, checkout our mobile app. With the app, you can place orders, access inventory and track products, right from your smartphone.

Manage Your Orders
Sleeping Dog on a Couch
Mobile App

Mobile App

The mobile app gives you the power to shop on-the-go from the convenience of your smartphone with easy scan-to-order that allows you to spend more time helping pet parents.

Download on the App StoreDownload on the Play Store
Retail Shop Website

Retail Website

The website features a modern mobile responsive design, easy shopping by categories and brands, dynamic inventory, advanced search, quick ordering and easy checkout, to name a few.

Place an Order

Other Ways to Order

Order from an in-store device

We have installed in-store, handheld devices that link to our system using proprietary software in over 100 retail stores. Retail partners find that this improves order entry accuracy, reduces the amount of time it takes to complete an order and reduces paperwork. Simply point and scan items in the store or barcode labels and transmit the order via Wi-Fi. Orders sent to us are received and uploaded to the system in 5 minutes or less. Click here to access the Pet Supply Link system.

For more information, please download the presentation or contact customer support (Regional Support Centers listed below).

Order through EDI (Electric Data Interchange)

To request EDI setup, please download and complete our EDI Manual. Our EDI Manual outlines the testing and setup process, and is required to initiate a testing request. Please contact customer support (Regional Support Centers listed below) for additional details.

Order through Excel (XLS) and Text (TXT) files

We accept both Excel and Text files for your convenience. Please contact customer support (Regional Support Centers listed below) for additional details.

Order by Phone

Please give us a call and we can take your order over the phone.

West Support Center

(800) 323-2963
Serving:
WA, OR, CA, AK, HI, ID, MT, WY, CO, NM, AZ, NV, UT

Central Support Center

(800) 733-7115
Serving:
ND, SD, NE, KS, MN, IA, MO, IL, WI, IN

Northeast Support Center

(877) 345-7297
Serving:
MI, OH, KY, WV, PA, NY, NJ, CT, RI, MA, VT, NH, ME

Southeast Support Center

(800) 648-7387
Serving:
VA, NC, SC, TN, AL, GA, FL, MD, DE

Ordering Deadlines

Orders received after deadline will not be processed until the next order delivery date. Contact your customer service representative for more details.

Retailer Return (Overstock)

  • Animal Supply Company does not guarantee the sale on any product. We recommend overstocked products be discounted at the retail level.
  • Overstocked, salable product can be returned with prior approval, providing it has 5-months remaining before “Best By” date.
  • The restocking fee for this return service is 20% of the price initially paid (including all discounts).
  • Products must be returned within 2-weeks of purchase.
  • Returns under this category should be initiated through the Customer Experience Department.
  • Products purchased as closeouts or special orders will not be approved for return under any circumstance.
  • Items purchased as a BOGO (buy one, get one free) or bundle discount are not eligible for return credit.

Out-of-Date

  • Out-of-date products are not eligible for return unless received with that dating and reported within 72 hours of receipt.
  • All products eligible for return under Retailer Return must be in “Salable Condition”.
  • Animal Supply Company will not issue credit for any unsalable product due to improper stock rotation or store infestation.
  • It is our goal to consistently provide customers with fresh food products.

Sales are not Guaranteed

  • We do not guarantee the sale of any product.
  • We adhere to the manufacturer’s written return and warranty policies unless otherwise stated.

Animal Supply Company Short-Date / Out-of-Date Return Policy

Out-of-date products are not eligible for return unless received with that dating and reported within 72 hours of receipt. All products eligible for return must have a minimum of 5-month’s shelf life remaining. Animal Supply Company will not issue credit for any unsalable product due to improper stock rotation or store infestation. It is our goal to consistently provide customers with fresh food products. A restocking fee of 20% will be applied on any returns associated with improper ordering or rotation practices.

We do not guarantee the sale of any product. We adhere to the manufacturer’s written return and warranty policies unless otherwise stated.

How do I request a return/credit?

Please contact your Customer Experience Concierge to initiate a Return or Credit Request.

For each viable return or request for credit, you must have the following information available:

  • Reason for return or credit
  • Invoice number and date
  • Item number and price
  • Expiration date

How long do I have to return product?

Out-of-date products are not eligible for return unless received with that dating and reported within 72 hours of receipt. Any product that has been ordered/delivered within the past 3-months is eligible for return if it is in “salable condition”.

What is "Salable Condition"?

Overstocked, salable product can be returned with prior approval, providing it has 5-months remaining before “Best By” date. The restocking fee for this return service is 20% of the price initially paid (including all discounts). Products must be returned within 2-weeks of purchase. Products purchased as closeouts or special orders will not be approved for return under any circumstance. On returned-to-stock items, credit will be issued for all resalable items. Animal Supply Company will only credit the following:

  • Product free of price stickers and in original packaging
  • Product in Animal Supply Company selling unit of measure. Example: full cases of cans
  • Product free of infestation/contamination and with minimum 5-months’ shelf life remaining

Can I return product if it does not sell?

Animal Supply Company does not guarantee the sale on any product. We adhere to the manufacturer’s written return and warranty policies unless otherwise stated. Animal Supply Company will not issue credit for any unsalable product due to improper stock rotation or store infestation. It is our goal to consistently provide customers with fresh food products. We recommend overstocked products be discounted at the retail level. Overstocked, salable product can be returned with prior approval, providing it has 5-months remaining before “Best By” date. The restocking fee for this return service is 20% of the price initially paid (including all discounts). Products must be returned within 2-weeks of purchase. Returns under this category should be initiated through the Customer Experience Department. Products purchased as closeouts or special orders will not be approved for return under any circumstance.

How much shelf-life can I expect for product that ASC delivers?

We guarantee that product will have at least 3-months of shelf life.

Why is "Salable Condition" defined as 5-months of shelf-life, but Animal Supply will only guarantee 3-months of shelf-life for delivery?

Animal Supply Company guarantees all product has at least 3-months of shelf-life remaining. Animal Supply partners with our vendors (manufacturers) to ensure we have the freshest product available for your store. We generally require that we receive product from our vendor partners with at least 6 to 9 months of shelf life. It is our goal to consistently provide customers with fresh food products.

It is critical that you (Retail Store) notify Animal Supply Company of any Short-Date or Out-of-Date product within 72-hours (three business days) of delivery. Animal Supply will not accept product that has been previously delivered – but has aged on the retail store shelf. For us to ensure we can consistently provide fresh product, we cannot accept returned product that has less than 5-months of shelf-life.

How does this affect "Consumer Returns" / "Customer Satisfaction"?

A credit will be issued to your account for consumer returns that are properly documented as explained on the Consumer Returns Form. This form should only be used for products returned to you by the consumer. Most of our manufacturers list an 800 number for consumer satisfaction issues. These calls usually result in a satisfactory “deal” for the consumer. If the consumer needs to return product through the store, the consumer’s name, phone number and reason for return must be included with the Return Goods Authorization (RGA) and the UPC or product returned to Animal Supply Company.

Download the Consumer Returns Form

How do I submit (get credit) for "Consumer Returns" / "Customer Satisfaction"?

Consumables (product does not need to be picked-up by ASC): Complete a “Consumer Return Form”. The consumer’s name, phone number and reason for return must be included with the UPC. Supplies (product usually does need to be picked-up by ASC): Contact the Customer Experience Department to request a Return Goods Authorization (RGA). The consumer’s name, phone number and reason for return must be included with the RGA.

Download the Consumer Returns Form

How do I report (get credit) for "Damage on Delivery" items or "Manufacturer's Defects"?

Concealed damages, manufacturer defects, spoiled or infested product must be authorized by the Animal Supply Company Customer Experience Department within 72-hours of delivery. Unconcealed damages, manufacturer defects, spoiled or infested product should be noted with the driver at the time of delivery. A photograph of the damaged or defective item must be submitted to Animal Supply Company. Credit will be issued for eligible products upon receipt of the photo and UPC for consumable items or receipt of product for hard goods.

How do I report (get credit) for Order Errors (mis-picks/wrong items, shortages)?

Concealed shortages, incorrect ordering or mis-picks must be reported to our Customer Experience Department within 72-hours of delivery. Unconcealed shortages, incorrect ordering or mis-picks must be noted with the driver at the time of delivery.

How do I report (get credit) for items delivered via "common carrier" (non-ASC driver)?

Shortages or damages to product received by Common Carrier, UPS, or Federal Express, must be called in immediately upon receipt. Shortages and external damages incurred during shipping will be handled in the same manner as product delivered by the Animal Supply Company truck. Damages must be immediately noted on the LTL Carrier’s Bill Of Lading (BOL) with the driver and store representative signatures. Be sure to verify and note that the “shrink wrap intact” box on the LTL BOL is properly marked.

How do I report (get credit) for items delivered as a Drop Shipment?

  • Report any discrepancies in drop shipments to Animal Supply Company within 48-hours of receipt of product. Due to manufacturer policies, Animal Supply Company cannot accept any claims 48-hours after receipt of drop ship loads.
  • Include the bill of lading and shipping documents signed by the truck driver indicating discrepancies, damages, or mis-picked product.
  • Report any hidden damage to the manufacturer representative directly.

How do I submit (get credit) for Frequent Buyer Cards, Coupons, and Vouchers?

Animal Supply Company will redeem coupons only for the manufacturers we represent and only for face value. We reserve the right to deny credit upon reconciliation of the contents of the envelope. The following procedures must be followed to receive coupon credit or free product:

  • Check each Coupon/Voucher/Frequent Buyer Card for expiration date. Any Coupon/Voucher/Frequent Buyer Card that is expired will not be accepted by ASC for processing. Animal Supply Company will not return Frequent Buyer Cards, Coupons or Vouchers submitted in error.
  • Complete all requested information on each Coupon/Voucher/Frequent Buyer Card.
  • Coupons/Vouchers/Frequent Buyer Cards must correspond to products purchased within the last 12 months from ASC, and quantity purchased in the last 12 months must be equal or greater than the number of quantity being submitted for reimbursement.
  • Print or stamp the name of your store on each Coupon/Voucher/Frequent Buyer Card.
  • Sort and group the same Coupons/Vouchers/Frequent Buyer Cards together and list the quantities in the area provided.
  • Place all Coupons/Vouchers/Frequent Buyer Cards in envelope & seal. Please make sure that the store name is printed or stamped and the name of the person preparing this claim is included.
  • Give the labeled envelope to your ASC Driver or mail direct to: Animal Supply Company, 159 Frontage Road, Manchester, NH 03103
  • Details of the credits issued for FBCs, Coupons, and Vouchers can be viewed on our Credits Portal. Please contact your Customer Experience Representative for details.

Animal Supply Company can only process Frequent Buyer Cards, Coupons and Vouchers as permitted per the manufacturer. Animal Supply Company reserves the right to deny issuing any form of reimbursement upon reconciliation of the contents of the envelope. Animal Supply Company will not return Frequent Buyer Cards, Coupons or Vouchers submitted in error.