COVID-19 Operations Updates

Page updated June 2, 2020

Please see our updated returns policy for additional details.

Effective immediately, will call hours have been adjusted to limit in-person interactions.  The new hours are 9 a.m. to 2 p.m.

Customers will also be asked to follow a new process:

• Call ahead when picking up an order.  If call ahead is not possible, please call/text the phone number provided or posted on the warehouse door upon your arrival
• Follow all directions regarding designated loading/parking areas
• Remain in your vehicle and do not enter the building
• Instruct the loader where to load the product in your vehicle (i.e. trunk, back seat)

Until further notice, delivery drivers will follow new delivery protocols to ensure a safe delivery experience:

• Place all product in customer designated safe delivery drop areas (preferably outdoors, weather permitting)
• Drivers will no longer stock shelves during their store visit, or put product away
• Maintain 6-feet of distance between all people and avoid physical greetings (handshakes, high-fives, etc.)
• Avoid handling payments by asking customers to verify payment and place cash or checks directly into a plastic envelope
• Discontinue requests for customer signatures.  All Proof of Delivery processes including driver comments, tote check-off and temperature recordings will remain intact
• Stack and shrink wrap customer returns on a separate pallet

Due to impacts of COVID-19, retailers can expect delivery delays over the next few weeks.  Rest assured our teams are working hard to get deliveries out the door safely and efficiently.